Senior Product Manager

Calgary, AB, Canada

Full Time

Experienced

We’re seeking a strategic, data-driven Product Manager to join our mission of revolutionizing customer engagement through AI-powered solutions. You’ll be at the forefront of shaping products that help businesses design, deploy, and optimize customer engagement strategies at scale.

This role offers the unique opportunity to work on cutting-edge AI/ML applications while driving measurable business impact. You’ll collaborate with strong engineering, design, and data science teams to build products that delight customers and drive exceptional business outcomes.

Duties and Responsibilities Include:

Product Strategy & Vision

Define and communicate product vision aligned with company objectives
Create and maintain compelling product roadmaps with clear milestones
Conduct competitive analysis and market research to identify opportunities
Stay ahead of industry trends in AI, personalization, and customer engagement

Cross-Functional Leadership

Partner with engineering teams to translate vision into technical requirements
Collaborate with UX/UI teams to create exceptional user experiences
Work with ML teams to incorporate AI/ML capabilities into product features
Build strong relationships with stakeholders across engineering, design, marketing, and sales

Product Execution

Maintain a well-groomed, prioritized backlog of features and improvements
Drive sprint planning, retrospectives, and continuous improvement in Agile environments
Ensure products meet high standards for performance, reliability, and user experience
Present product plans and progress to executive leadership

Experience:

5+ years of Product Management experience with a proven track record of launching successful products
1+ years of experience with AI/ML products, content personalization, or workflow automation
Experience working in Agile/Scrum environments with cross-functional teams
Proven track record of managing complex projects with demanding deadlines
Experience with data analysis and using metrics to drive product decisions
Strong understanding of software development processes and methodologies
Working knowledge of API design and integration principles
Understanding of cloud platforms and modern software architecture
Exceptional communication skills with the ability to influence stakeholders at all levels
Strong presentation skills for executive and team audiences
Proven ability to lead cross-functional teams without direct authority
Experience mentoring junior product managers and team members

Key Competencies:

Product Excellence

User-centric mindset: Deep empathy for users and ability to translate needs into solutions
Strategic thinking: Ability to see the big picture while managing tactical details
Innovation mindset: Comfort with ambiguity and ability to explore new opportunities

Leadership & Collaboration

Influence without authority: Ability to lead cross-functional teams through influence
Stakeholder management: Strong relationship-building skills across all levels
Conflict resolution: Ability to navigate competing priorities and find win-win solutions
Mentorship: Experience developing and coaching team members

Execution Excellence

Project management: Strong organizational skills and attention to detail
Agile expertise: Deep understanding of Agile principles and practices
Quality focus: Commitment to delivering high-quality products
Continuous improvement: Drive for ongoing learning and process optimization

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Are you legally eligible to work in the country this role is posted to without sponsorship?*

Do you have at least 5 years of Product Management experience, including launching successful products?*

Have you worked with AI/ML products, content personalization, or workflow automation for a minimum of 1 year?*

Do you have experience using data analysis and metrics to drive product decisions?*

Have you worked in a fast-paced or startup environment?*

Symend changes fast — priorities shift, directions evolve, and ambiguity is part of the ride. How do you typically respond to rapid change or shifting direction mid-project?* I prefer stability and struggle with frequent changeI can adapt, but prefer clear plansI’m comfortable with ambiguity and pivoting quicklyI thrive in fast-changing environments and find it energizing

What’s more frustrating to you in a team setting?* Sloppy executionLack of urgencyToo much processSomeone who always needs to be right

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Senior Product Manager

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